Privacy Policy

At Dublin Community Mediation (DCM), we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.

What data do we collect?

DCM collects the following data:

Personal identification information (name, address, email address)
IP address and information regarding what pages on the website are accessed and when.

How do we collect your data:

You provide DCM with most of the data we collect. We collect data and process data when you:

Voluntarily complete the contact form or provide feedback via email.
Use or view our website via your browser’s cookies.

How will we use your data?

DCM collects your data so that we can:

Contact you regarding queries raised in the contact form.
Carry out our obligations arising from any contracts entered into by you and us.
Seek your views or comments on the services we provide.
Notify you of changes to our services.
Send you communications which you have requested and that may be of interest to you.
Process a request for mediation or conflict coaching

How do we store your data?

When you give us personal information, we take steps to ensure that it is treated securely and that precautions are in place to protect the loss, misuse or alteration of your information.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties. We will also not share your information with third parties for marketing purposes.

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

What are cookies?

Like many other websites, the DCM website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

How do we use cookies?

DCM uses cookies in a range of ways to improve your experience on our website. Cookies allow us to do the following:

To know if your computer has visited our website before.
To help us understand how the site is being used.
To help you navigate between pages efficiently.
To generally help improve your browsing experience on our website.

What types of cookies do we use?

There are a number of different types of cookies, however our website uses the following:

Google Analytics: These cookies are used to collect information in an anonymous form about the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use the information to compile reports and to help us improve the site.
Google Maps: These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.

For further information on Google’s privacy policy and to better understand how you can update, manage, export and delete your information please visit policies.google.com/privacy?hl=en-US

How to manage cookies

If you want to delete cookies follow the instructions at wikihow.com/Clear-Your-Browser%27s-Cookies . If you wish to disable your browser from receiving cookies follow the instructions at wikihow.com/Disable-Cookies . Please note that turning cookies off may result in a loss of functionality when using our website.

Marketing

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. If you have agreed to receive marketing, you can always opt out at a later date.

What are your data protection rights?

DCM would like to make sure that you are fully aware of your data protection rights. Every user is entitled to the following:

The right to access and rectify your data held by DCM.
The right to request that DCM erase your personal data.
The right to request DCM to restrict the processing of your personal data.
The right to object to DCM’s processing of your personal data.
The right to request that DCM transfer the data that we have collected to another organisation or directly to you.

If you make a request, we have one month to respond to you.

If you would like to exercise any of these rights, you can do so in the following ways:

E-mail us on info@dcmhelp.ie
Call us on (01) 4515910 or (089) 9633170
Write to us at: Chairperson, Dublin Community Mediation, Whitechurch Library Building, Taylor’s Lane, Dublin 16. D16 PN53.

Privacy policy of other websites

The DCM website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website we encourage you to read their privacy policy.

16 years of age or under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Changes to our privacy policy

We keep this Policy under regular review. This Policy was last updated in April 2022.

How to contact us:

Any questions regarding this Policy and our privacy practices should be sent to:

E-mail: info@dcmhelp.ie
Telephone: (01) 4515910 or (089) 9633170
Address: Chairperson, Dublin Community Mediation, Whitechurch Library Building, Taylor’s Lane, Dublin 16. D16 PN53.